Fortem Careers: Care Coordinator/Social Worker

Do you want to be part of an exciting not-for-profit committed to making a difference in the community?

As an evidence-based community support organisation, Fortem Australia (Fortem) provides Australia’s first responder families (working as employees or volunteers) with comprehensive and integrated wellbeing support.

Our Mission: We support first responder families to proactively look after their wellbeing and mental fitness.

Care Coordinator - Fortem Careers

Who we are and what we believe


We empower our employees to deliver services that achieve measurable and positive outcomes for those we support, while ensuring collective advocacy and collaboration towards our mission.


Our can-do mindset, resiliency, and emphasis on simple but effective methods, encourages and enables us to be focused on our delivery of impactful change.


Our open-mindedness to different ideas, best practice solutions, and drive to hire the best people, ensures we can be adaptable yet united towards our purpose to provide the best outcomes for each other and for those we support.

A role that makes a difference in people's lives...

Multiple Care Coordinator/Social Worker positions available, based in Bega, Wollongong, Varsity Lakes, Melbourne, Sydney & Port Macquarie.

These positions are fixed term roles with a contract end date of 31 December 2021 with the potential for extension. Full-time and part-time roles are available, dependent on location.

In this role, you will support the success of Fortem by providing high quality psychosocial assessment, care/safety planning, and internal/external referral to meet the needs of the emergency service families.

What you will be doing

  • Deliver suitable and relevant evidence-based interventions and engage in health promotion, education and wellbeing activities to the serving members and their families.
  • Build and maintain relationships with a network of localised and national resources and organisations to aid in the case management for Fortem’s cohort.
  • Establish relationships at station/brigade level to enhance engagement and de-stigmatisation opportunities.
  • Participate in clinical decisions and collaborate with other clinicians in multidisciplinary team treatment/intervention planning and review.
  • Engage in all aspects of need (welfare, advocacy and return of functional capacity), including vocational supports, financial and services entitlements.
  • Participate in service promotion activities and provide feedback to Fortem Australia about the community presence, impact, and continued need for support service provisions for emergency service families.

What the role requires

  • Mental Health accredited Social Worker, current registration with the Australian Association of Social Workers (AASW).
  • Tertiary qualifications in Social Work or mental health discipline, or equivalent training.
  • Current registration with Australian Health Practitioners Registration Agency (AHPRA) (for relevant disciplines).
  • Current working with children check.
  • Varied experience working with a clinical population, particularly with PTSD and other mental health conditions, including at-risk presentations.
  • Proven experience (minimum 2 years) in casework coordination, and complex case presentations, including implementation of suitable interventions.
  • Demonstrated high level skills in intake, biopsychosocial and risk assessment, triage and safety planning and case management.
  • Ability to be flexible and adaptable in a changing and complex environment.
  • Excellent attention to detail and administration skills.
  • Intermediate or above level of competency with Microsoft Office.
  • Ability to work independently and as part of a virtual and in person team.
  • Excellent interpersonal skills and the ability to communicate with individuals and groups from a variety of backgrounds.
  • Understanding of and ability to work with Aboriginal and Torres Strait Islander culture, culturally diverse and LGBTQIA communities.
  • Ability to work after hours as required.
  • Current working with vulnerable people card/working with children check.

What we can offer you

  • Supportive and challenging work environment in an exciting community support organisation.
  • Capacity to work with the whole person and the family network across a stepped model of wellbeing activities, education and intervention.
  • Liaison and relationship building with emergency service agencies at the coalface to improve wellbeing, welfare and mental health of service members and their families.
  • Opportunity to work in a diverse role with considerable autonomy.
  • Flexible working arrangements.
  • Generous salary packaging benefits.
  • Additional annual leave which includes birthday leave and Christmas shutdown period.

Are you ready to make a difference?

To apply to this exciting opportunity, please email a copy of your resume and a cover letter outlining your suitability for the role to careers@fortemaustralia.org.au.