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About

Who we serve

Who we
serve

First responders
Our social connection and clinical services are free and confidential for first responders at eligible agencies, whether serving, transitioning or have left service within the past 10 years. First responders at every point of the health spectrum can benefit from some aspect of our supports, because timely self-care can stop trauma from taking hold.
Family and inner circles
Our services are free and confidential to those with a loved one who is a first responder. We think of your family and inner circle as your closest support network. We understand that everyone’s situation is different, so, if you aren’t sure if you qualify, let’s chat it through together. When you engage our services early, you can play an important role in stopping trauma in its tracks and reducing stress for your family.
First responder agencies
We deliver what first responder organisations need — expertise leading to the peak performance of your people to ensure they’re ready for anything. We collaborate with first responder agencies to support your employees to feel safe and understood, while improving community resilience alongside your organisation. Our programs are underpinned by appropriate frameworks, with sound clinical governance and risk mitigation pillars. And our independence means all collaborations remain confidential.

Eligible
first responders

ACT

ACT State Emergency Service (SES)
ACT Fire and Rescue
ACT Policing
ACT Ambulance Service
ACT Rural Fire Service (RFS)
ACT Emergency Services Agency

SA

SA Police
SA Ambulance Service
SA Country Fire Service
SA Metropolitan Fire Service
SA State Emergency Service (SES)
SA Sea Rescue Squadron

NSW
NSW Ambulance Service
Fire and Rescue NSW
Marine Rescue NSW
NSW Rural Fire Service (RFS)
NSW State Emergency Service (SES)
NSW Volunteer Rescue Association (VRA)
NSW Police Force
Westpac Rescue Helicopter Service

QLD
QLD Ambulance Service
QLD Fire Department
QLD Police Service
Marine Rescue QLD
Rural Fire Service QLD
QLD State Emergency Service (SES)

VIC
Ambulance Victoria
VIC Country Fire Authority (CFA)
Triple Zero Victoria
Fire Rescue Victoria
Marine Search and Rescue Victoria
VIC State Emergency Service (SES)
Victoria Police
Volunteer Fire Brigades Victoria

TAS
Tasmania Police
Tasmania Fire Service
Tasmania State Emergency Service (SES)
Ambulance Tasmania

NT
St John Ambulance Australia NT
NT Police Force
NT Fire and Rescue Service
NT Emergency Service

WA
Department of Fire and Emergency Services WA
St John Ambulance WA
WA Police Force
WA State Emergency Service (SES)
Volunteer Fire and Rescue Association of WA
Volunteer Marine Rescue WA

National
Australian Federal Police