Clinical Support

Fortem Australia supports the wellbeing and mental fitness of first responder families.

We know that first responders and their families face enormous challenges. Our clinical support services – including psychology support and care coordination – exist to give you a helping hand, for free and with privacy.

Whatever you’re going through, and wherever you’re located, you can book a support session.

Contact Fortem Clinical Support

You can call us or send an email, or submit a contact form (see below).

Why call Fortem psychology support?

Our psychologists are highly experienced in the challenges and traumas that first responders and their families go through. We can help you find ways to feel well again.

We’re independent, so we’re not part of any workplaces or first responder organisations.

And we’re here to support families, as well as first responders.

It’s a good chance to be heard and understood, and to discover ways to get through tough times and difficult feelings.

Who can access Fortem psychology support?

Clinical Support (psychology support and care coordination) is available for first responders who work or volunteer with one of the organisations listed on our Who We Serve page, and their immediate family members.

Family members are welcome to access support without the first responder.

You can attend a Fortem Psychology Support session by yourself, as a couple or as a family.

When is it a good idea to call for support?

Fortem’s psychologists are available to support you through the challenges you’re experiencing. There are lots of reasons you might choose to get in touch with us, including:

  • You haven’t been feeling like yourself lately, or the people around you have commented that you don’t seem like your usual self
  • You haven’t been sleeping well
  • You feel like things are hopeless, or you’ve had thoughts of harming yourself or others
  • You’re irritable or angry, or finding it hard to concentrate
  • You’re feeling unsafe or triggered by something around you
  • You’ve been going through something stressful, like the fire season, relationship or financial stress, losing someone you love, or figuring out life in a pandemic

They’re some examples of when you might need support, but you know yourself better than anyone – so if you think it’s time, then it’s time.

Everyone needs support sometimes, so reach out. The earlier you get support, the better you can bounce back.

This is not a crisis support service or a helpline. If you need urgent help, please phone 000 or Lifeline on 13 11 14.

How do I know what support I need?

We have a team of Care Coordinators who connect first responder families with supports. They can help your recovery by referring you to psychology appointments, internal supports within your organisation, community organisations and ongoing trauma support. Fortem’s Care Coordinators are out in the community working with first responders and families as needed.

How do I book a session?

Call Fortem during business hours, and our friendly team will book in a time that suits you.

What can I expect from a session?

A Fortem Psychology Support session is a chance for you to talk and find ways to be well.

The psychologist will help you find ways through the tough times, difficult thoughts or feelings that you’re experiencing. This might include finding strategies that fit your needs and goals.

What if I need another session?

Your psychologist will work with you for multiple sessions if you both agree that this is needed.

What if a Fortem psychologist is not based nearby?

When you call, let us know where you’re located. If we don’t have someone near you, we can book you a telehealth support session.

What is Telehealth?

Telehealth is when you meet with a psychologist through a video chat. If you’re not sure about using a video chat, we can provide support over the phone.

It means that, wherever you are, you can chat to an expert about the things you’re finding challenging at the moment.

When you book in for telehealth support, we’ll send you an email with a link. We send this through Microsoft Teams, but you don’t need to download the program.

On the day of your session, find a quiet, private place so you can talk openly. Then, simply click the link to get into your session.

Telehealth is not a crisis support service or a helpline. If you need urgent help, please phone 000 or Lifeline on 13 11 14.

Do I need a referral?

You don’t need a referral to Fortem Psychology Support. Simply call us to book in a session.

Do I need to pay?

Fortem Clinical Services are 100% funded for eligible first responder families, so it doesn’t cost you anything.

Clinical Support (psychology support and care coordination) is available for those first responders, and their immediate family members who are working or volunteering in any capacity, with one of the organisations listed here.

Fortem also supports those first responders and their families who are no longer serving for one of the organisations listed here but were involved in the Black Summer 2019-20 bushfire season.

Contact Fortem Clinical Support

You can call us or send an email, or submit a contact form.